1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
|
---
title: Συχνές ερωτήσεις για το Firefox Marketplace
slug: Mozilla/Marketplace/Συχνές_ερωτήσεις
translation_of: Archive/Mozilla/Marketplace/FAQ
---
<div class="summary">
<p>Αυτό το άρθρο απαντά σε μια ποικιλία συνηθισμένων ερωτήσεων σχετικά με τη δημοσίευση στο <a href="https://marketplace.firefox.com/">Firefox Marketplace</a>.</p>
</div>
<h2 id="Διαχείριση_λογαριασμού">Διαχείριση λογαριασμού</h2>
<h3 id="Πως_αλλάζω_τις_πληροφορίες_στο_λογαριασμό_προγραμματιστή_μου">Πως αλλάζω τις πληροφορίες στο λογαριασμό προγραμματιστή μου;</h3>
<p>Πηγαίνετε στο Firefox Marketplace, βεβαιωθείτε ότι είστε συνδεδεμένος στο λογαριασμό, μετακινηθείτε πάνω από το εικονίδιο του γραναζιού και πατήστε το Επεξεργασία Ρυθμίσεων Λογαριασμού.</p>
<h3 id="Πως_αλλάζω_τις_πληροφορίες_πληρωμής_προγραμματιστή_μου">Πως αλλάζω τις πληροφορίες πληρωμής προγραμματιστή μου; </h3>
<p>Πηγαίνετε στο Firefox Marketplace, βεβαιωθείτε ότι έχετε συνδεθεί στο λογαριασμό σας, περάστε τον κέρσορα πάνω από το εικονίδιο γραναζιού και κάντε κλικ στο Οι Υποβολές μου. Βρείτε την εφαρμογή για την οποία επιθυμείτε να αλλάξετε τις ρυθμίσεις της και κάντε κλικ στο Ρύθμιση Πληρωμών.</p>
<h3 id="Where_can_I_find_reporting_and_reconciliation_information_for_my_sales">Where can I find reporting and reconciliation information for my sales?</h3>
<p>In the Firefox Marketplace, click the "My Apps" link on the home page settings menu (the gear icon), and select the app you want to find data on.</p>
<h3 id="How_do_I_manage_access_to_account_information_for_multiple_members_of_my_team_or_company">How do I manage access to account information for multiple members of my team or company?</h3>
<p>In the Firefox Marketplace, click the "My Apps" link on the home page settings menu (the gear icon), and select the app you want to change team details on.</p>
<h3 id="Μπορώ_να_μετονομάσω_μια_εφαρμογή">Μπορώ να μετονομάσω μια εφαρμογή;</h3>
<p>Αν αλλάξετε το όνομα της εφαρμογής σας μετά την έγκρισή της από το Marketplace, θα πρέπει να υποβάλετε την εφαρμογή σας για έγκριση ξανά. Δείτε το <a href="/en-US/Marketplace/Publishing/Updating_apps">Ενημερώνοντας τις εφαρμογές</a> για περισσότερες λεπτομέρειες.</p>
<h3 id="How_do_I_access_the_Firefox_Marketplace_debug_settings">How do I access the Firefox Marketplace debug settings?</h3>
<p>While logged in, go to the Firefox Marketplace, type ":debug" into the search form, and submit it.</p>
<p>This should bring you to the debug screen for your Marketplace account, where you can clear cookies and <code>localStorage</code> associated with the Marketplace site, submit logs, view settings and activity logs, and more.</p>
<h3 id="How_can_I_view_apps_I_submitted_in_a_region_different_to_where_I_currently_am">How can I view apps I submitted in a region different to where I currently am?</h3>
<p>If you have published an app in a region other than where you are currently located or have a SIM for, you can view it by:</p>
<ol>
<li>Going to the Firefox Marketplace debug settings (see previous question.)</li>
<li>Selecting your desired region and/or carrier using the "Region Override" and "Carrier Override" select menus (these settings will update as soon as you make a selection.)</li>
<li>Reloading the Marketplace.</li>
</ol>
<p>You should try selecting the category your app resides in, to make sure the setting updates have had the desired effect.</p>
<h2 id="Υποβολή_εφαρμογής_και_διαδικασία_αξιολόγησης">Υποβολή εφαρμογής και διαδικασία αξιολόγησης</h2>
<h3 id="Πως_μπορώ_να_υποβάλλω_μια_νέα_εφαρμογή">Πως μπορώ να υποβάλλω μια νέα εφαρμογή;</h3>
<p>Για ένα λεπτομερή οδηγό, συμβουλευτείτε το <a href="/en-US/Marketplace/Submission/Submitting_an_app">Υποβάλλοντας μια εφαρμογή στο Firefox Marketplace</a>.</p>
<h3 id="Ποια_είναι_η_διαδικασία_έγκρισης">Ποια είναι η διαδικασία έγκρισης;</h3>
<p>Δείτε τον οδηγό <a href="/en-US/Marketplace/Submission/Marketplace_review_criteria">Κριτήρια αξιολόγησης του Marketplace</a> για μια πλήρη λίστα κριτηρίων που χρησιμοποιούνται στη διαδικασία αξιολόγησής μας.</p>
<h3 id="Is_there_an_expedited_review_process_Are_there_different_criteria_for_this">Is there an expedited review process? Are there different criteria for this?</h3>
<p>Developers can request expedited reviews if they're trying to catch their own great opportunity, or if they need to release critical fixes. To do this, post to our group <a href="https://groups.google.com/forum/#%21forum/mozilla.appreview" title="appreview@lists.mozilla.org">mozilla.appreview</a> or join the #app-reviewers IRC channel on <a href="https://wiki.mozilla.org/IRC">irc.mozilla.org</a> and explain the situation. We'll do the best we can to accommodate expedited requests, but there's no guarantee that a reviewer will be able to meet any specific timeframe.</p>
<div class="note">
<p><strong>Note</strong>: Expedited reviews of your own apps is also one of the perks of contributing to the app review team. Anyone interested can apply for consideration using our <a href="https://docs.google.com/spreadsheet/viewform?formkey=dEdVWVhWUzdIZ1hWTzRvdkJiLXF5dHc6MQ">Firefox app reviewer application form</a>.</p>
</div>
<h3 id="Do_my_apps_need_to_comply_with_a_content_policy">Do my apps need to comply with a content policy?</h3>
<p>Yes. See the <a href="/en-US/Marketplace/Submission/Marketplace_review_criteria#Content">"Content" section in the Marketplace review criteria</a> for details on Mozilla's content policy.</p>
<h3 id="How_do_I_submit_an_appeal_for_a_rejected_or_removed_app">How do I submit an appeal for a rejected or removed app?</h3>
<p>To appeal an app rejection, either reply to the rejection email (the footer of every Marketplace notice says you can reply to the email if you have questions or concerns) or come talk to us in the #app-reviewers IRC channel on <a href="https://wiki.mozilla.org/IRC">irc.mozilla.org</a>.</p>
<h2 id="Payments">Payments</h2>
<h3 id="How_do_payments_work_in_the_Firefox_Marketplace">How do payments work in the Firefox Marketplace?</h3>
<p>Mozilla offers several payment models, including paid apps, freemium apps, and in-app payments. For more information, read our <a href="/en-US/Marketplace/Monetization/Marketplace_Payments">Marketplace Payments guide</a>.</p>
<h3 id="What_is_the_developer's_revenue_share">What is the developer's revenue share?</h3>
<p>Developers receive 70% of the pre-VAT and fee amount. For instance, if the US price is $.99 (Tier 10), the Euro price is €.89, and the VAT is 20% (based on a UK standard VAT rate), the pre-VAT price is €.74, which is around $.99 (sometimes the equivalent price tier may be higher and sometimes lower). Developers receive 70% of the €.74.<br>
For more information on price tiers and pricing, read <a href="/en-US/Marketplace/Monetization/App_pricing">App pricing</a>.</p>
<h3 id="Does_Mozilla_take_a_share_of_the_revenue">Does Mozilla take a share of the revenue?</h3>
<p>Yes, to support the operation of the Firefox Marketplace and to improve our apps platform, as well as to cover the transaction fee associated with each purchase. Mozilla automatically receives a share from the 30% pre-VAT revenue, which is split between Mozilla, the mobile network operator, and the payment provider (e.g. Bango).</p>
<h3 id="Do_I_have_to_use_the_Firefox_Marketplace_payments_system">Do I have to use the Firefox Marketplace payments system?</h3>
<p>The Firefox Marketplace payments system is required for paid downloads from the Firefox Marketplace. We don't require the Marketplace payments system for in-app purchases, but currently the only implementation of the {{ domxref("navigator.mozPay()") }} function (used for in-app purchases) is in Firefox OS, and it uses the Firefox Marketplace payments system. Eventually you will be able to use any payment system you choose for in-app payments.</p>
<h3 id="What_are_the_transaction_fees_associated_with_offering_my_app_on_the_Firefox_Marketplace">What are the transaction fees associated with offering my app on the Firefox Marketplace?</h3>
<p>30% of the pre-tax price. In other words, since the Marketplace tax-inclusive price tiers already have VAT built into the prices (where applicable), the VAT is taken out on settlement and the developer is given 70%.</p>
<h3 id="Do_I_have_to_set_a_sales_tax_or_VAT_rate">Do I have to set a sales tax or VAT rate?</h3>
<p>No. The Marketplace price tiers include VAT in areas that are "tax-inclusive." For sales tax, it is added to the bill by the payment provider.</p>
<h3 id="How_do_I_manage_split_payments">How do I manage split payments?</h3>
<p>The Firefox Marketplace cannot split payments at this time.</p>
<h3 id="Can_I_submit_a_free_app_Am_I_charged">Can I submit a free app? Am I charged?</h3>
<p>Yes, free apps are very welcome in the Firefox Marketplace. Mozilla does not take a share or charge for any free app downloads.</p>
<h3 id="Μπορεί_μια_επι_πληρωμή_εφαρμογή_να_έχει_επίσης_πληρωμές_μέσα_της">Μπορεί μια επι πληρωμή εφαρμογή να έχει επίσης πληρωμές μέσα της;</h3>
<p>Ναι.</p>
<h3 id="What_is_the_chargeback_process">What is the chargeback process?</h3>
<p>Chargebacks are refunds. They can be initiated by a mobile operator (cellular company) in the case of mobile billing, or by a credit card company, or by the payment provider (e.g. Bango). For mobile billing, the refund policy is up to the operator. Currently, none of them give refunds. Bango is the front line support for credit cards. For developers, any refunds are deducted from their earnings.</p>
<p>There is a refund policy in the Terms of Service and the <a href="/en-US/Marketplace/Submission/Submitting_an_app#Step_1.3A_Agreement">Developer's Agreement</a>. Generally, the Marketplace can't give refunds but can request that Bango give a refund. For operator billing the purchaser must ask the mobile operator and protest a charge to their bill.</p>
<h3 id="How_are_fraudulent_purchases_handled">How are fraudulent purchases handled?</h3>
<p>TBD</p>
<h3 id="How_are_multiple_currencies_handled_on_the_Marketplace">How are multiple currencies handled on the Marketplace?</h3>
<p>A price is shown in the default currency for the region that the user has selected. On payment, if in fact the user is not in the region they have set it to, they will be billed in their billing region (for their SIM) or based on their location. This is done to prevent scamming.</p>
<h3 id="What_is_the_payout_schedule_How_often_will_I_be_paid_my_portion_of_app_sales">What is the payout schedule? How often will I be paid my portion of app sales?</h3>
<p>This is up to the payment provider, which is currently Bango for all regions. Developers have a direct relationship with Bango, and will receive a self-billing invoice each month. The payout rates vary since the mobile operator must collect from the end user and remit these funds. It will vary by country. Most likely for credit cards, payment will happen quickly. For operator billing, it might take 30 to 90 days.</p>
<h3 id="How_do_I_process_refunds">How do I process refunds?</h3>
<p>See {{SectionOnPage("/en-US/docs/Web/Apps/Publishing/Marketplace_Payments", "Refunds")}} for more details.</p>
<h3 id="Will_the_Firefox_Marketplace_allow_for_temporary_sales_or_price_changes">Will the Firefox Marketplace allow for temporary sales or price changes?</h3>
<p>We are planning to support price tier changes that would allow developers to set different prices for "trial" periods or "sales".</p>
<h3 id="Can_I_sell_Firefox_add-ons_too">Can I sell Firefox add-ons too?</h3>
<p>At this time, only apps can be sold in the Firefox Marketplace. We hope to make payments available to other types of content soon.</p>
<h2 id="Technical_questions">Technical questions</h2>
<h3 id="Who_hosts_the_app">Who hosts the app?</h3>
<p>You host all the files for your app on your own server. When you submit an app to the Firefox Marketplace, you provide the URL of your app's manifest file, which the Marketplace reads and verifies. You can upload icons, screenshots, etc. to promote the app on the Firefox Marketplace; see <a href="/en-US/Marketplace/Submission/Submitting_an_app">Submitting an app to the Firefox Marketplace</a> for more details.</p>
<h3 id="How_can_I_launch_the_Marketplace_from_my_app">How can I launch the Marketplace from my app?</h3>
<p>You can use <a href="/en-US/docs/WebAPI/Web_Activities">Web Activities</a> to launch the Marketplace from your website or app. The activities that the Marketplace supports are <a href="https://github.com/mozilla/fireplace/wiki/Web-Activities">documented on Github</a>.</p>
|
